Technical Support Representative-Carlsbad, CA

 Technical Support Representative

NTN Buzztime, Inc. (Amex: NTN - News) is the premier developer and distributor of casual, interactive entertainment via multiplayer, out-of-home, real-time TV games. Say that five times fast! Really, you will be tested during your interview. With over 20 years of successful history under our belt, we have become a titan of fun - the purveyors of playtime. And locations with Buzztime are entertainment meccas where crowds gather and fun ensues.

Come join the team!  We are seeking an energetic person to join our Call Center as a Technical Support Representative.  This position will serve as the company’s primary point of contact for customers, service providers, and NTN field staff.  This position assists customers, field marketing and independent representatives, and service subcontractors to obtain needed materials and/or information.  Provide support for all deployed platforms as it relates to the following areas:

• Providing customer service and assistance to Buzztime representatives and customers
• Handling escalated calls for high level technical support.
• Troubleshooting and analyzing system failures.
• Informing locations of identified problems with the NTN systems
• Ordering replacement equipment.
• Following up on unresolved issues.
• Logging data received to customer database.
• Completing various job tasks assigned by supervisors.
• Maintaining a positive relationship with customers and building a good public image.

THE BOTTOM LINE

We are looking for candidates who have a High School diploma or equivalent.  Experience in a high volume call center environment, both in-bound and out-bound, is a requirement.  Ideal candidates will have excellent verbal communication skills, advanced problem solving and analytical skills as well.

The following technical skills are required:

• Networking:  Configuration of MS 98 and XP systems. Basic TCP/IP, DHCP, DNS
• Hardware: Dell, Gateway, IBM, routers, switches, and hubs
• Knowledge of audio/video equipment, installation, troubleshooting, and service requirements
• Minimum typing speed of 40 wpm.
• SOFTWARE: Proficient end user skills of MS Word, Excel and MS Outlook
• SYSTEMS: MS Windows (95/98/NT/2000/XP) MS-DOS

What's In It for You?
Buzztime offers a competitive salary, company wide bonuses, and a full benefits package that includes: medical, dental, life insurance and 401k plan. Best of all, we provide a fun, dynamic working environment where your incredible talent will be put to use for the powers of good.
 
Ready to put your resume in front of our recruiters?
Please email your resume, a cover letter and salary requirements to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Just be sure to include Job Code N201 in the subject line.

NTN Buzztime is an Equal Opportunity Employer (EOE)

Local candidates only, no relocation offered * VISA sponsorships NOT offered/available