Registration & Login FAQ

• Q: I am a Legacy Player with a PIN/Handle. Where do I go for help?
• Q: I can't remember my Username and/or Password. What do I do?
• Q: I'm trying to retrieve my log-in information but I'm getting an error.
• Q: I can log in online, but when I try to log in at a location I cannot.
• Q: I keep hearing people talk about a PIN, but I don't have one. What is a PIN?
• Q: What is the unique identifier for my account?
• Q: Can I edit my Username once I have created it?
• Q: Are Usernames and Passwords only able to contain characters available on the Playmaker?
• Q: Can I include numbers, letters and special characters in myUsername, Password and Display Name?
• Q: Is my Username and Password case-sensitive?
• Q: Are there minimum/maximum character requirements for the Username, Password and Display Name?
• Q: Can my Password be a word, or does it have to remain numbers?
• Q: Can I change my home site?
• Q: What happens when I play away from my home site?
• Q: If my home site location changes, shuts down or no longer carries Buzztime, will this affect my Username/Password log in?
• Q: Is my Username also my Display Name (Handle)while playing at a Buzztime location?
• Q: I'm having trouble logging in on the Playmaker, have any tips?
• Q: When I logged in, my Display Name (Handle) had been changed slightly. Why?

Q: I am a Legacy Player with PIN and Handle. Where do I go for help?
A: Buzztime has moved away from our old PIN/Handle technology, and to a new Username/Password model! We have a FAQ dedicated to our Legacy players that addresses questions about the upgrade that we have made from the old PIN/Handle system, to the new Username/Password model.A Username/Password is now required to log in.

NOTE: If you registered with Buzztime on/after July 8, 2009 you will not need to worry about Legacy PIN/Handle information. You do not need to upgrade your account because you already have a Username/Password. You will not have a PIN associated with your account.

Q: I can't remember my Username and/or Password. What do I do?
A: By entering the email address you have associated with your account, we will tell you what your Username is, and give you the option to have an email sent to you so you can reset your password.

Q: I'm trying to retrieve my log-in information but I'm getting an error.
A: There are 2 different errors that you can get:

ERROR: The email address you provided does not match an email address in our system.
If you get this error it means that we do not have that email address associated with a player account. Tryentering another email address. If you can'tfigure out which email address is associated with your account you may contact us.

ERROR: That email address exists in our system under multiple accounts.
If you get this error it means that you have 2 or more accounts in our system using the same email address. This is a problem as our system is set up to handle an email address as a unique identifier. If you see this error please contact us so that we can clean up our system and make sure you are only under one account.

Q: I can log in online, but when I try to log in at a location I cannot.
A: If you are having problems logging in on a Playmaker, but can log into our website just fine, there are acouple things you should check:

• Passwords are case sensitive. Check to see if the Caps Lock or Shift (depending on your Playmaker model) button is pushed. You willsee aC or s on your screen. Thiswill let you know if the Playmaker is in CAPS (C) or small/lowercase (s) mode. Push the Caps Lock or Shiftbutton to change the case. This button is "sticky", meaning it functions like a Caps Lock on a computer keyboard.
  
• If you are certain you are using the correct case try resetting your password online. Do this by logging in online and visiting the "Edit My Info" page. Here you can change your password. Hint: Create a password using all numbers to avoid having to worry about entering the proper case on your playmaker!

Q: Can we include numbers, letters and special characters in our Username, Password and Display Name?
A: Your Username may contain numbers and letters, however, the Username must start with a letter. At this time our system does not allow Usernames to start with a number. Your Display Name (Handle) must be letters only. Your Password can use any of the characters available to you on the Playmaker/keyboard. Note: Passwords are case sensitive, so keep this in mind when choosing one.

Q: Is my Username and Passord case-sensitive?
A: Your Username is NOT case-sensitive. Your Password IS case-sensitive.

Q: Are there minimum/maximum character requirements for the Username, Password and Display Name?
A: Username is 4-16 characters. Password is 4-16 characters. Display Name is 2-6 characters.

Q: Can my Password be a word? Or does it have to remain numbers?
A: Your Password can contain letters and numbers. We encourage you to choose a Password that is easy for you to remember and enter on the Playmaker. Remember that Passwords are case-sensitive, so check to see if your Caps Lock or Shift (depending upon your Playmaker model) is active if you get an error message. TIP: If you are a legacy player anddon't want to see your PIN go, just set your new Password to be the same as your old PIN!

Q: Can I change my home site?
A: Yes, you can choose or change a home site online at any time. You may change this at any time online by going to the Edit My Info page.

Q: What happens if I play away from my home site?
A: When you play at a site other than your home site you will log in with your Username and Password just like normal! Only difference is that you will see a ^ next to your name to indicate you are a travelling player.Your Username and Password isa universal login, to be used in any location (game site, web and mobile).

Q: If my home site location changes, shuts down or no longer carries Buzztime, will this affect my Username/Password log in?
A: No, your Username and Password can be used in any location within our hospitality network, regardless of your selected home site. You can simply change your home site in the Edit My Info section.

Q: Does this mean I have to remember my Password for the web site?
A: Buzztime.com will keep you logged in until you decide to log out, however, you will need your Password to play at gaming sites. TIP: If you are a legacy player andwant to keep using your oldPIN when you log in, just set your new Password to be the same as your old PIN!

Q: Will my online Username/Password be the same Username/Password I use on the Playmaker?
A: Yes, you will use the same information anywhere you log in to play Buzztime (online, mobile and on location).

Q: Is my Username also my Display Name (Handle)while playing at Buzztime locations?
A: No, your Username is what you use to log in on the Playmaker. Your Display Name (Handle) will show up on screen at game sites and can be changed online anytime by visiting the Edit My Info page.

Q: How secure is the Username/Password system?
A: This Username/Password system is more secure than our previous PIN/Handlesystem and is also better at collecting and retaining your scores.

Q: When I logged in, my Display Name (Handle) had been changed slightly. Why?
A: If some one at your location is already using the same Display Name (Handle) as you our system will slightly change your Display Name so that there aren't two of the same on the screen. Your Display Name will go back to normal next time you play (assuming you are the only one there with that Dispaly Name!)

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